Privacy Policy | Hira Time

Summary

Hira Time is designed to keep religious activity private. Core app activity such as prayer settings, Quran use, reading activity, and worship activity should remain on your device unless you choose to include that information in a support message, diagnostic log, or screenshot.

We do not sell personal information. We do not use support reports to build advertising profiles or for cross-context behavioral advertising.

Information handled on your device

The app may process information on your device to provide Islamic utility features, such as local prayer-time calculation, app language and locale, content versions, and user-selected calculation preferences. If you grant location permission, location is used for app features that need it, such as local prayer-time accuracy. Exact location is not sent to the support service by default.

Information we collect when you contact support

When you submit a report, feedback, contact request, or content-correction request, we may collect the information you choose to send:

report type, subject, message, and creation time;
optional diagnostic logs if you choose to include them;
optional screenshot if you choose to attach one;
optional email address when you consent to being contacted;
app version, build number, platform, operating system version, device model, manufacturer, locale, timezone, and content/database version;
non-identifying diagnostic settings needed to understand a reported issue, such as prayer-time calculation settings;
a generated report reference used to track the support request.

Screenshots can contain names, notifications, messages, or other personal content visible on your screen. Please review screenshots before sending them.

Information we do not collect by default

Hira Time support reports should not automatically send IMEI or serial numbers, advertising identifiers, contacts, authentication tokens, exact GPS coordinates, Quran reading history, prayer history, worship history, or third-party analytics identifiers.

If you type sensitive information into a message, include it in diagnostic logs, or leave it visible in a screenshot, that information may be received as part of your support request.

Server and security information

We process basic technical information needed to operate and protect the service, such as request time, route, status code, request ID, and information used for rate limiting and abuse prevention. Application logs are designed not to include report messages, email addresses, diagnostic bodies, screenshots, screenshot URLs, cookies, authorization values, or exact location.

How we use information

We use information for these purposes:

to provide and maintain the Hira Time app and support service;
to diagnose bugs, crashes, compatibility issues, and content problems;
to respond when you provide contact information and consent to contact;
to improve support operations and app reliability;
to protect the service from spam, abuse, security incidents, and misuse;
to comply with legal obligations where required.

We do not sell personal information. We share information only as needed with service providers that help us run the app and support service, such as hosting, database, private file storage, security, backup, and email providers. These providers are expected to process information only for the services they provide to us.

We may also disclose information if required by law, to protect users or the service, or as part of a business transfer where privacy commitments continue to apply.

Retention

We keep support information only as long as needed for support, security, legal, and operational purposes. Our standard retention targets are:

Information	Typical retention
Open support reports	While active and necessary
Resolved support reports	Up to 180 days
Spam or abusive reports	Up to 30 days
Report screenshots	Deleted with the related report
Revoked or expired admin sessions	Purged after about seven days
Aggregated non-identifying counts	May be retained longer

Your choices and deletion requests

You can choose whether to include diagnostic logs, screenshots, and an email address when submitting support information. You may submit a report without providing an email address.

To request access, correction, or deletion of support information, contact us at support@muslimtm.app or use the contact option in the Hira Time app. If you have a report reference, include it so we can find the relevant request. The current support service does not create public user accounts.

Children

Hira Time is not directed to children under 13. If a parent or guardian believes a child provided personal information to us, contact us so we can review and delete it where appropriate.

International processing

Depending on where you use Hira Time and where our service providers operate, information may be processed in countries other than your country of residence. We use reasonable safeguards for this processing where required by law.

Changes to this policy

We may update this Privacy Policy when the app, support service, laws, or store requirements change. The latest version will be posted at this URL with the updated date above.

Contact

Privacy and support requests can be sent to support@muslimtm.app.